Overview
This Shipping Policy outlines how Shades & Sky processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms mentioned below.
We work with trusted logistics partners to ensure safe and timely delivery across India.
Order Processing
All orders are processed within 1–2 business days after successful order confirmation.
Orders are processed only on:
Once your order is processed and dispatched, you will receive tracking details via email or SMS.
Delivery Timelines
Standard Delivery
For most locations across India, the estimated delivery time is:
3 to 5 business days from the date of dispatch.
Extended Delivery Areas
For certain regions, delivery timelines may be slightly longer due to logistics reach and operational factors.
This includes:
Estimated delivery time for these locations:
5 to 7 business days
Delivery Delays
While we strive to deliver within the estimated timelines, delays may occur due to:
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courier partner operational issues
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weather conditions
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public holidays
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transportation disruptions
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incorrect shipping details
Shades & Sky is not responsible for delays caused by third-party logistics providers.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.
We may offer:
Shipping offers may change without prior notice.
Order Tracking
Once your order is shipped, tracking details will be shared through:
Customers can track delivery progress using the tracking link provided.
Delivery Attempts
Courier partners will attempt delivery at the provided address.
If delivery fails due to:
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incorrect address
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unreachable phone number
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customer unavailable
The order may be returned to the origin.
Re-shipping charges may apply in such cases.
Address Responsibility
Customers must provide accurate and complete shipping information, including:
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full name
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phone number
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correct address
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pin code
Shades & Sky is not responsible for delivery issues caused by incorrect or incomplete details.
Damaged Package During Transit
If the package appears damaged at the time of delivery:
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do not accept the package if severely damaged
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record an unboxing video if accepted
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report the issue within 48 hours to our support team
This helps us investigate and process exchange requests faster.
Undelivered & Returned Orders
Orders may be returned back to us due to:
In such cases:
Service Coverage
We currently ship across India (Pan India).
International shipping may be introduced in the future.
Contact for Shipping Support
For shipping-related questions or assistance:
Email: shadesandsky@gmail.com
Please include:
Our team will assist you at the earliest.
Policy Updates
Shades & Sky reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will take effect immediately upon being posted on the website.
Customers are encouraged to review this page periodically before placing orders.
